Cancellation and Refund Policy

All timings are calculated against your check-in day at 14:00, Africa/Maputo time. "Accommodation amount" means the accommodation price after discounts; the breakage deposit and unused optional services are treated separately and remain refundable.

1. Standard cancellation terms

When you cancel	Accommodation refund
Within 24 hours of booking, when arrival is still at least 14 days away	100%
30 or more days before arrival	100%
14–29 days before arrival	50%
Fewer than 14 days before arrival	0%
No-show	0%

• The R2,000 breakage deposit is always refundable, subject only to damage deductions under the Payment and Breakage Deposit Policy.
• Unused optional services (mid-stay cleaning, early check-in, late checkout) are refunded in full when the booking is cancelled before they are provided.

2. How refunds are paid

• Refunds are returned through your original payment method where possible, via our payment agent Beachfront Bookings and PayFast.
• We process approved refunds promptly; your bank or payment provider may take additional business days before the funds reflect. Those provider timelines are outside our control.
• You will receive email confirmation when a refund is initiated, and its status is visible in your guest account.

3. Balance not paid

If your remaining balance is not received by its due date (14 days before arrival) after our reminders, we may cancel the booking. The deposit is then treated under the table above based on the date the booking is cancelled.

4. Cancellation by us

If we must cancel your booking for reasons within our control, you receive a full refund of everything you paid, including the accommodation amount, breakage deposit and optional services. Where possible we will first offer alternative dates or a comparable Unit.

5. Force majeure and exceptional circumstances

"Force majeure" means an event beyond a party's reasonable control, such as a natural disaster, government prohibition on travel or occupancy, war or civil unrest, or closure of the property required for safety.

• If Giney's View cannot provide the booked accommodation because of such an event, you may choose either an equivalent rescheduled stay or a refund of the accommodation and unused service amounts you paid.
• If the accommodation remains available but you cannot travel, the standard cancellation table above applies. Management may, in genuinely exceptional circumstances, offer a date change or credit — that is a discretionary gesture, not an entitlement.

This clause does not cover a change of plans, disappointing weather, or missed transport connections where the accommodation remains available.

6. The version you accepted

The exact policy version in force when you book is stored immutably with your booking, shown at checkout, and downloadable from your guest account. That version — not a later edit — governs your booking.

7. How to cancel

Email stay@gineysview.com or WhatsApp +27 61 930 1924 from the lead guest's contact details, quoting your booking reference. The cancellation time used is the time we receive your request.